Privacy Policy

1. Introduction

CoreForgery Australia (ABN: 94 424 220 980), operated by NAIM MOUNAYRJI, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number, address)
• Billing and shipping information
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications with us (emails, phone calls, chat messages)

2.2 Technical Information

• IP address and browser type
• Device information and operating system
• Website usage data and cookies
• Referring website addresses

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Improve our products and services
• Personalize your experience on our website
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping companies, and IT service providers who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your personal information.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI DSS compliant providers
• Regular security assessments and updates
• Access controls and employee training

For more information about our security practices, please see our Security Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Order records are typically retained for 7 years for tax and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any linked websites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.